Application Specialist – Transfusion and Cell Therapy

Sales & Marketing

Field based - National role

The company

Fresenius Kabi is a global health care company that specialises in lifesaving medicines and medical technologies for infusion, transfusion, clinical nutrition and biosimilars. Our expansive portfolio of products provide essential support for the care of critical and chronically ill patients. As a global health care group with more than 100 years of experience in pharmaceuticals, medical devices and life sciences, we have more than 30,000 employees worldwide, with just over 1000 in the UK & Ireland .

The role

The purpose of this position is to ensure effective implementation and management of existing and new accounts. It is the Application Specialist responsibility to ensure that profitable accounts are maintained. The role involves co-ordination and delivery of clinical training, troubleshooting and support to Health Care Professionals (HCP) relating to Transfusion Cell Therapy (TCT) products. To ensure that training literature is maintained and developed in line with best practice guidelines. The Application Specialist should work with the Business Development Managers (BDM) Product Manager and other team members to support sales on clinical trials and tender opportunities. Application Specialists are required to be ambassadors for TCT by working with customers to best meet their clinical needs.

• Comprehensive management of accounts in liaison with the Business Development Manager and other team members
• Provide clinical support, expertise, troubleshooting, product selection and product application for accounts
• Design appropriate and consistent teaching/training programmes for delivery of clinical training to TCT customers in accordance with company policies and procedures. This will include leading on the development of a training and implementation plan and Learning Agreement with the customer
• Deliver, monitor, measure and adapt teaching/training programmes for maximum effectiveness to ensure learning has been achieved by health care professionals
• Manage and deliver clinical training implementation within the agreed budget and implementation plan
• Work in conjunction with the National Sales Manager, TCT Product Manager and Business Development Manager to ensure accurate forecasting of products and disposables
• Coordinate with the Technical Service team for commissioning equipment Installation qualification IQ and Operational qualification (OQ) Field Service in conjunction with the Field Service Engineer team (FSE)
• Conduct pre-purchase clinical presentations, trials and product evaluations in conjunction with BDM. To support the TCT team with clinical information for tender completion as require
• Develop a network of contacts relevant to TCT to promote products and maximise sales opportunities. To ensure that that current best practice is maintained
• Participate in national and local professional meetings, workshops, internal and external presentations to promote TCT products to health care professionals
• Manage any customer comments or complaints professionally ensuring that the complaints procedure is followed
• Represent the company in a professional manner and to lead by example. To maintain a high level of customer confidence by ensuring that all SOP’s and company polices are followe
• Maintain professional development by ensuring that training levels and product knowledge is maintained. Including being aware of changes to clinical practice

• Experience in managing and delivering clinical training
• Excellent communication skills – needs to communicate clearly and concisely with personnel at all levels internally and externally
• Experience in Transfusion and Cell Therapy
• Problem solving – needs to be able to interpret the requirements of different customers and deliver training accordingly
• Teamwork – needs to work closely with all team members working in TCT